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About Us | Key Staff Resumes' | Our Business Units


Roy C. Hinton is the Chairman-President-CEO of Claims Service Corporation of America. He is a National General Adjuster with over forty years of Multi-Line experience in claims. His experience includes Casualty, Property, Physical Damage, Claims Management, Auditing, Consulting, and Mediations. His expertise includes attorney negotiations, trial preparation, claims administration for Certain Underwriters at Lloyd�s of London and other London based companies. Roy�s background also includes serving as a qualified expert witness on litigated claims and other insurance related matters. Mr. Hinton serves as an Appraiser and Umpire on appraisal matters and is also an Arbitrator on complex claims and coverage issues.

Roy is a member of the Richmond Claims Association, Virginia State Claims Association, Hampton Road Claims Association, and Atlanta Claims Association. Roy is past President and Adjuster of the Year for Richmond Claims Association, Inc. A full member of the International Institute of Loss Adjusters, Inc. active and voting member National Association of Independent Insurance Adjusters (NAIIA). Roy is an Associate Member of the Loss Executives Association (LEA) and co-chairman of the State of Virginia Council on Litigation Management (CLM). Roy is President-Elect of the Virginia State Claims Association.

Roy graduated from Old Dominion University with a Bachelor of Science degree in Business Management.

Contact Information:
804-320-6000 ext. 13303
E-mail: rhinton@cscofa.com


James M. Porter, Assistant Vice President & General Property Adjuster, has over 30 years of experience in Property, Casualty, General Liability and Workers� Compensation claims, having worked in claims management with two major insurance companies. James� heavy emphasis is on large property losses to include manufacturing plants, warehouses, strip malls, condominiums, apartment complexes, motels, governmental entities and churches. James also has extensive experience in handling loss business income, stock and extra expense claims.

Mr. Porter is licensed in North and South Carolina and is a member of the Richmond & Virginia State Claims Associations and the Professional Claims Association. In 2000, James was awarded Adjuster of the Year by the Richmond Claims Association and in the year 2001, James held the office of President for this same organization. He currently serves as President elect of the Virginia State Claims Association.

James graduated Virginia Union University with a Bachelor of Science degree in Business Administration.

Contact Information:
804-320-6000 ext. 13310
E-mail: jporter@cscofa.com


Gregg is one of Claims Service Corporation's auto liability, general liability and property claims supervisors within the firm�s Lloyd�s of London and domestic claim operations possessing more than 15 years of claims handling experience at both a National and International level. Gregg began his career adjusting and negotiating rental vehicle damage claims for an international credit card company before moving to the Risk Management department of a self-insured and multi-location Fortune 500 company where he specialized in General Liability claims. Gregg was also responsible for the development and field training of Risk Management Best Practices for the company. In addition, Gregg spent several years as a Fire & Theft Investigator for a Fortune 500 company's Personal Lines Division before working as an Independent Adjuster and Appraiser covering central Virginia, southern Maryland and the District of Columbia. Gregg is the Treasurer of the Richmond Claims Association.

Gregg earned a Bachelor of Arts degree in International Relations with minors in both Political Science and History from Randolph-Macon College. Gregg also has an Associate in Risk Management designation from the Institutes (formerly the AICPCU).

Contact Information:
E-mail: gbarkley@cscofa.com


Jerry is one of Claim Service Corporation's claim supervisors within the firm's Lloyd's of London and Subrogation operations with over twenty-nine years of claims resolutions. Jerry's career includes casualty and excess carrier experience in investigating Environmental, Pollution, G/L, W/C, and Products Liability, claims. Jerry's background includes resolving claims for small business owners, mid-sized companies, and national account companies including Fortune 500 companies. Jerry's background also includes positions as a Workers Compensation Supervisor, Home Office Examiner, and Technical Claim Specialist for major property casualty companies. In addition, Jerry spent several years as a Latent Claims Specialist and Litigation Manager for a Third Party Administrator. Jerry is a thorough, persistent investigator and excellent negotiator. Jerry is a past member of the New Hampshire Claims Association. He is a current member of the Richmond Claims Association and a member of Virginia State Claims Association. Jerry holds adjusting licenses in several states. Jerry is a 25 year active member of Toastmasters International who served as a District Governor and holds the Distinguished Toastmasters certification.

Jerry earned his Bachelor of Science degree in Business Administration and Minor in Economics from Indiana State University.

Contact Information:
804-320-6000 ext. 13304
E-mail: jclark@cscofa.com


Jade Sharpe is Claims Service Corporation�s Accounting Manager, who has over ten years office management and accounting expertise. Jade is the company�s primary contact for all accounting related inquiries regarding accounts payable and receivable. Jade�s emphasis and expertise includes financial analysis, reporting, bordereaux and Third Party Administration (TPA).

Jade graduated California State University, Fullerton with a Bachelor of Arts degree in Business Finance.

Contact Information:
804-320-6000 ext. 13307
E-mail: jsharpe@cscofa.com


Kathy is Claim Service Corporation�s Recovery Specialist who has close to forty years of business experience that encompasses negotiation, collections and management. Kathy currently assists the Subrogation Department in recovery of claims and all administrative filings.

Kathy earned her Bachelor of Arts degree in psychology from Randolph-Macon Women�s College.

Contact Information:
804-320-6000 ext. 13314
E-mail: kreid@cscofa.com


Lisa is Claim Service Corporation�s Senior Claims Examiner who has nineteen years of claims experience in handling Auto, Mobile Homes, Boats, Property and Commercial Auto claims.

Contact Information:
804-320-6000 ext. 13315
E-mail: lmartin@cscofa.com


Joyce is Claim Service Corporations Claims Assistant who has twenty�eight years of administration experience that includes subrogation and insurance claims.

Joyce is a former United States Army (Active Duty) & Virginia Army National Guard � Honorable Discharge.

Contact Information:
804-320-6000 ext. 13309
E-mail: jgriffin@cscofa.com



Amy is one of Claim Service Corporation�s Senior Adjusters who has over ten years of multi-line claims experience including property and casualty handling. Amy is currently the State Director for the Hampton Roads Claims Association and is a member of the Virginia State Claims and Richmond Claims Associations.

Amy earned her Bachelor of Science degree in Early Childhood Development from Chowan College. Amy is also a Registered Nurse earning her nursing diploma from the Riverside School of Professional Nursing.

Contact Information:
804-320-6000 ext. 13302
804-216-0277 (cell)
E-mail: afowler@cscofa.com

We have affiliations with:
  • International Institute of Loss Adjusters, Inc.
  • Hampton Roads Claims Association
  • Richmond Claims Association
  • Atlanta Claims Association
  • National Association of Independent Insurance Adjusters
  • Loss Executives Association (Associate Member)
  • Virginia State Claims Association
  • Network Adjusters
  • Better Business Bureau
  • National Association of Subrogation Professionals
  • Council on Ethical Billing (Fellow)
  • Eagle International Associates, Inc.
  • Claims and Litigation Management Alliance Member
  • Kids' Chance of Virginia Board of Director
  • Virginia Self-Insured Association Member
  • VA PRIMA Public Risk and Insurance Management Association Member
We are included in:
  • Best�s Recommended Insurance Adjusters
  • The Claims Service Guide
  • NAIIA Member Directory
  • Claims Pages
  • Richmond/Virginia State Claims Association Publications

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